FAQ
FAQ
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I Placed my order and it still has'nt been shipped yet?
I usually ship out item(s) within 1-3 business days if the item(s) are in stock and there are no extenuating circumstances. Have you double checked that the item(s) you have ordered are not preorder items? Checking the item(s) individual shipping information on the listing(s) can also be helpful in providing Information.
Please contact me if you think the item(s) are in stock and you have not received a shipment notice.
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What if I buy a product that is in-stock along with a PRE-ORDER product?
Your order will be shipped when the preorder item(s) become in stock!
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Is my package lost?
Unfortunately I can't do anything if the item(s) has no tracking. Please, if you want to be safe and you aren’t sure if the item(s) will get lost, choose the tracking shipping option. I will do everything to insure that all packages get sent out properly and safely once the item(s) are out of my hands the rest of the delivery is up to the postel employees. tracking can make the process less stress inducing if you are concerned about the delivery process.
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Do you ship internationally?
Not right now sadly. I hope to one day however being new to selling and a one person shop my store is limited for now.
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I'd like to cancel my order.
As long as the order has not shipped yet, I'm happy to refund the order. However, I'm unable to refund the fee that Paypal takes during refunds. Thanks for understanding!
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What is the store's return and exchange policy?
In most cases ALL SALES ARE FINAL, However if your order has not shipped out or there is a issue contact me ASAP and we can work it out!
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My order was incorrect/Damaged, can i get a refund or replacement?
Reach out to us though our email and send a unboxing video WITH NO CUTS. Do this within two weeks of delivery so we can take appropriate action!
Lost and damaged packages that happen during shipping are sadly out of our control, however if the issue is on our side and in our hands we are always more than happy to replace or refund!
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Please feel free to contact me with whatever question or concern you have, i'm happy to help! You can email me ( [email protected] ) or click the button that says " Contact " below!